Trying to help someone over the phone while they’re setting up an event in Sweden. I am in the UK so do not have anything other than my own software in front of me, and they are a new M-PC user.
Installed M-PC on a Windows 10 laptop (all up to date). Software installs (v3.70.855) but the USB to DMX will not output anything.
The software can see the Martin USB2DMX (Rev. B), but in routing it says that Ports 1-4 are unavailable.
Used M-PC Clean, uninstalled everything, reinstalled including drivers, even done the same on an up to date Windows 7 laptop, and still getting the same.
Checked the firmware on the USB dongle and it did need an update, but it is still not working on either machine after updating the firmware.
The LEDs on the USB2DMX are showing 3 orange, with one flashing orange and green.
Not sure what else to try after doing multiple reinstalls on both machines. It can see the USB2DMX but refuses to output DMX. All recent windows updates have been installed.